Last Updated: December 7, 2026
Thank you for choosing PTLCigar Company for your cigar needs. This Shipping Policy outlines our shipping practices to help you understand how your orders are processed and delivered.
Order Processing:
Processing Time: Orders are typically processed within 5 business days from the date of purchase. Processing times may vary during peak seasons or promotions.
Order Confirmation: Upon placing an order, you will receive an order confirmation email containing your order details. Please review this confirmation for accuracy.
Shipping Methods:
Shipping Carriers: We use reputable shipping carriers to deliver your orders, such as FedEx and their Flat rate Shipping. The choice of carrier may depend on factors such as the shipping destination and the size of the order.
Shipping Times:
Domestic Shipping: Standard shipping within the United States typically takes 5 business days. Expedited shipping options are available for quicker delivery.
International Shipping: We do not offer international shipping currently.
Order Tracking:
Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Use this information to track the progress of your shipment.
Tracking Updates: Please note that tracking updates may take some time to appear. If you have concerns about your shipment’s status, feel free to contact our customer service team at (864)393-5491 or orders@ptlcigars.com
Shipping Restrictions:
Legal Restrictions: We comply with all applicable laws regarding the shipment of tobacco products. It is the responsibility of the customer to be aware of and comply with local regulations related to the purchase and receipt of tobacco products.
Lost or Damaged Shipments:
Lost Shipments: If you believe your shipment is lost, please contact our customer service team. We will work with the shipping carrier to locate the package or provide a replacement or refund.
Damaged Shipments: If your order arrives damaged, please contact us within 7 days of receiving the package. We may request photos of the damaged items and packaging for verification.
